A one-day forum at which award winners and shortlisted organisations present their verified AI-led customer experience case studies to an invited audience. In person, by video, or through poster exhibition. The Summit closes with the AIX Awards recognition moment.
The AIX Global Summit is not a conference in the conventional sense. It does not have a call for speakers, a sponsor-driven agenda or a multi-track programme. Its content comes entirely from the AIX Awards and Research process.
Award winners and shortlisted organisations present their verified case studies. Invited advisors from the AIX Council contribute to discussion and framing. The day closes with the AIX Awards recognition moment.
Whether the Summit takes place in person in Barcelona or in a hybrid or virtual format depends on the confirmation rate from award winners. That decision will be made mid-programme cycle — not assumed in advance.
View the programme →Every case study presented at the Summit has been through the AIX Awards evaluation process. The agenda is shaped by what the research identifies — not by who submits a speaking proposal.
There are no walk-in tickets. The room is built from award winners, shortlisted organisations, invited advisors and selected practitioners. The quality of the audience is a programme design decision.
Financial services, telecoms, retail, travel, healthcare share one agenda. The most valuable insight is often what one industry learns from another's verified deployment.
The Summit is the final step in a programme that runs all year: AIX Research identifies candidates, AIX Awards evaluates them, AIX Council advises on standards. The Summit delivers the live expression of all three.
Presentations are structured around the problem addressed, the deployment model, the governance controls applied, and the outcomes measured. No AI commentary, no product showcases.
The AIX Awards recognition at the close of the Summit is tied to the evaluation process — not to attendance, sponsorship or submission quality. A win is a verified record, not a trophy.
Without AIX Research and AIX Awards, there is no Summit content. The four pillars depend on each other.
Continuous monitoring identifies real AI-CX deployments globally — before any invitation is issued.
→ About ResearchIdentified organisations are invited to provide structured evidence. Evaluation is independent. Recognition is selective.
→ About AwardsInvited advisors guide evaluation standards and contribute to Summit discussion as intellectual anchors of the day.
→ About CouncilVerified case studies presented. Benchmarks compared. Recognition delivered. The live expression of the full programme.
→ You are here| The AIX Global Summit IS... | The AIX Global Summit is NOT... |
| An evidence-led case-study forum | A multi-track trade conference |
| Built around verified AI-CX deployments | Built around sponsored speaking slots |
| Content from AIX Research and Awards | Content from open speaker submissions |
| Invitation-only, curated attendance | An open-registration event |
| Cross-sector and globally scoped | A regional or single-industry summit |
| Recognition tied to evaluation quality | A ceremonial sponsored awards dinner |
A single-stream programme. Click any session to expand details.
Final programme structure — including number of case study presentations and session timings — will be confirmed once award winner participation is secured. The format and location (in-person Barcelona / hybrid / virtual) will be confirmed at the same point.
To make the Summit accessible for organisations that cannot travel to Barcelona, three presentation formats are offered. All three are given the same programme status.
The organisation presents their case study directly at the Summit in Barcelona. Recommended for award winners where travel is feasible. 12–15 minutes with a brief facilitated Q&A. This is the preferred format where possible.
The organisation submits a 10–15 minute video of their case study, produced to AIX programme standards. Played at the Summit with a short introduction. Suitable for organisations in Asia Pacific or other long-haul geographies where travel is not practical.
A structured one-page visual summary of the case study, displayed on the exhibition area throughout the Summit day. Delegates interact with poster content during breaks and networking sessions. Suitable for organisations that cannot commit to a live slot.
All three formats follow the same structured content framework: the problem the AI deployment addressed · the deployment model and timeline · governance controls applied · outcomes measured for customers · lessons the organisation would share. The structure enables comparison across presentations regardless of format.
Organisations that have gone through the AIX Awards process. Invited to present their verified case studies in person, by video or through poster exhibition.
Invited specialists from the AIX Council — academics, senior practitioners and sector experts — contributing opening framing, synthesis discussion and the intellectual anchor of the day.
Senior practitioners, executives and ecosystem participants attending as audience and discussion participants. Places are limited. Attendance is curated and invitation-led, with a paid delegate pathway for senior practitioners outside the Awards process.
Structured lessons from real deployments — problem, model, outcomes, governance, failure modes — not polished keynotes or vendor presentations.
Compare how different industries are solving related AI-CX problems. The Summit is deliberately cross-sector — this perspective is not available at any single-industry event.
Understand how leading organisations are measuring customer outcomes, building governance controls and reporting AI-CX progress to boards and regulators.
An invitation-only room. Every person present is an award participant, invited advisor or curated delegate. Conversations happen between peers doing the same class of work.
For presenting organisations: a professionally produced case study record that is usable with boards, regulators, commercial partners and talent markets after the Summit.
Summit attendance connects participants to the AIX Council advisory network and the year-round AIX Research and Awards cycle — not just a single event.
Case studies at the Summit are drawn from these five industries — where AI deployment at the customer interface is already strategically material and independently measurable.
Banking, payments, insurance, wealth, fintech. Conversational banking, fraud resolution, onboarding, claims automation, risk decisioning.
Telecoms operators, super apps, digital platforms. Service automation, churn management, next-best action, proactive retention.
Retailers, marketplaces, loyalty ecosystems. Recommendation, conversational commerce, post-purchase service, loyalty personalisation.
Airlines, hotels, travel platforms, ride-hailing. Disruption management, itinerary personalisation, service recovery, loyalty AI.
Healthcare providers, public-sector agencies. Patient navigation, triage support, accessibility, multilingual service, citizen self-service.
Additional sectors may be added as the programme develops — including energy and utilities, media and entertainment, and other markets where AI-CX is measurable and strategically material.
Barcelona provides a strong international setting for the inaugural AIX Global Summit — combining global accessibility, premium conference infrastructure and a strong European policy context for AI and technology regulation.
The AIX Global Summit is global in scope. Barcelona is the host city, not the subject of the programme. Case studies are drawn from implementations across five continents and five industries.
Central Barcelona — conference-grade venue to be confirmed
Invitations are issued to award winners, shortlisted organisations and invited practitioners. Organisations not yet in the AIX ecosystem may request consideration.
The Summit is capped and invitation-led. Neither pathway guarantees a place.
For AIX Awards participants, shortlisted organisations, invited advisors and strategic guests
The AIX team will respond within 5 working days.
For senior executives attending outside the Awards pathway — subject to capacity
Subject to capacity and programme relevance review. Payment link sent on acceptance.
Technology partners and solution providers wishing to sponsor the Summit or exhibit should contact the AIX team directly. Sponsorship supports production costs while respecting programme independence. There are no purchased speaking slots — speaking is reserved for award winners and invited faculty.